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FAQs

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FAQs at the Willamette Heritage Center

Frequently Asked Questions (FAQs)

Find answers to many FAQs at the Willamette Heritage Center below. If you can’t find what you’re looking for in the FAQ below, please contact us.

At the Willamette Heritage Center, we host tours for school and community groups, rent out private event venues, provide high quality educational programs to youth and adults, and so much more. Read through on to find answers to common questions, and start planning your next visit today. We are happy to assist you in any way. If you need to speak with a WHC representative, please call (503) 585-7012, or email info@willametteheritage.org. We look forward to seeing you soon!

No, but if you’d like to become a member after you begin to volunteer, we offer a $5 discount.

You’ll meet with the Membership and Volunteer Specialist to discuss options. If agreement is reached, an orientation will be scheduled.

For more information on planned giving and including the WHC in your will, contact our Development Director, Michelle Cordova, or review the information on our website at:

https://www.willametteheritage.org/planned-giving/

Each level of membership has its own benefits, but the basic list of benefits that all members receive are:

  • Free Admission to the Museum
  • Free Admission to our Research Library
  • Invitations to Members-only exhibit preview receptions
  • 10% discount on items in the  museum gift shop
  • Subscription to the WHC newsletter and program guide
  • Discounts on special events like History Was Here, Oregon Trail Live and our summer History Pubs
  • Discounts on most classes and camps
  • Free Admission to Magic at the Mill, our holiday lights and festivities event in December

To view additional benefits, visit willametteheritage.org/membership/.

As a non-profit, 501(c)(3) organization, WHC will send you a receipt with our tax ID number on it for you to submit to your tax professional.

  • Please unload students if you have chaperones to keep them gathered and safe
  • Please send a representative to the Visitors’ desk in the Warehouse to let staff know you have arrived and take care of fees and any paperwork
  • Staff will give your further instructions on where students will go and dividing into groups
  • Buses can drop students off at designated area in front of the Warehouse building.
  • A representative of the WHC will inform the driver where to park

Usually this will be along the West side of the parking lot, parallel to the Mill Street fence

  • We have picnic tables scattered around our grounds and along the mill race
  • In case of rain we try to accommodate you in a building but cannot guarantee availability

If no space is available, we suggest you eat in your bus or vehicles

  • Our policy is to begin and  end at the scheduled times
  • Our tour guides and activity leaders are volunteers who have generously offered to share their time with your students
  • Groups over 15 minutes late may have their visits reduced by a corresponding amount of time
    • Your deposit is non – refundable
    • We can hold your deposit up to one year from your original date to allow for rescheduling
  • Please notify our Education Department as soon as possible at 503-585-7012 kathleens@willametteheritage.org
    • Changes of 3 more or 3 less are expected as routine
    • Please notify our Education Department kathleens@willametteheritage.org or 503-585-7012 ext 254 for any other changes
    • We require one adult chaperone for every five students

These can be teachers, parents, volunteers or other staff

    • Any adults over this one adult to five student ratio will be charged the student rate
    • All groups have a minimum of 10 people
    • Mill tours have a maximum of 75 people
    • House tour have a maximum of 45 people
    • Mill tours and one activity have a maximum of 60 people
    • House tours and one activity have a maximum of 60 people
    • We open at 10:00 Monday through Saturday
    • When scheduling your times, please allow time for unloading buses, restroom breaks and dividing students into groups
  • Please complete an information request form online, or call our Education Department at 503-585-7012, Monday through Friday from 9:00-4:00
  • A confirmed reservation and deposit MUST be in place at least two weeks before your visit