FAQs at the Willamette Heritage Center

Frequently Asked Questions (FAQs)

Find answers to many FAQs at the Willamette Heritage Center below. If you can’t find what you’re looking for in the FAQ below, please contact us.

At the Willamette Heritage Center, we host tours for school and community groups, rent out private event venues, provide high quality educational programs to youth and adults, and so much more. Read through on to find answers to common questions, and start planning your next visit today. We are happy to assist you in any way. If you need to speak with a WHC representative, please call (503) 585-7012, or email info@willametteheritage.org. We look forward to seeing you soon!

Do I have to be a WHC member to volunteer?2016-03-16T12:11:04-07:00

No, but if you’d like to become a member after you begin to volunteer, we offer a $5 discount.

What happens when I submit a volunteer form?2020-03-21T13:51:40-07:00

You’ll meet with our Education & Volunteer Coordinator to discuss options. If agreement is reached, an orientation will be scheduled.

I would like to include the WHC in my will. How do I do that?2020-03-21T12:01:41-07:00

For more information on planned giving and including the WHC in your will, contact Michelle Cordova, or review the information on our website at:


What are some of the benefits of becoming a member of the WHC?2020-03-21T13:40:43-07:00

ALL Membership Levels Include:

  • Free Unlimited Admission to the museum, exhibits, and research library
  • Invitations to members-only exhibit opening receptions
  • Subscription to our newsletter
  • 10% discount on museum items in the gift shop
  • Discounts on events, classes, and lectures
  • Free admission to Magic at the Mill, our five-day holiday lights festival in December

All Memberships last one full year and can be renewed annually

To learn more about our membership benefits, visit willametteheritage.org/membership/.

Can I get a tax deduction if I make a donation?2016-03-16T12:00:22-07:00

As a non-profit, 501(c)(3) organization, WHC will send you a receipt with our tax ID number on it for you to submit to your tax professional.

What can we expect when we arrive?2016-03-08T16:13:19-08:00
  • Please unload students if you have chaperones to keep them gathered and safe
  • Please send a representative to the Visitors’ desk in the Warehouse to let staff know you have arrived and take care of fees and any paperwork
  • Staff will give your further instructions on where students will go and dividing into groups
Where can we park?2016-03-08T16:13:31-08:00
  • Buses can drop students off at designated area in front of the Warehouse building.
  • A representative of the WHC will inform the driver where to park

Usually this will be along the West side of the parking lot, parallel to the Mill Street fence

Where can we have lunch?2016-10-20T14:56:54-07:00
  • We have picnic tables scattered around our grounds and along the mill race
  • In case of rain we try to accommodate you in a building but cannot guarantee availability

If no space is available, we suggest you eat in your bus or vehicles

What if we are going to be late?2016-03-16T11:57:15-07:00
  • Our policy is to begin and  end at the scheduled times
  • Our tour guides and activity leaders are volunteers who have generously offered to share their time with your students
  • Groups over 15 minutes late may have their visits reduced by a corresponding amount of time
We may have other groups interested in scheduling?2015-07-27T08:16:54-07:00
    • Your deposit is non – refundable
    • We can hold your deposit up to one year from your original date to allow for rescheduling
What if I have to cancel?2020-03-21T13:58:06-07:00
  • Please notify our Education & Volunteer Coordinator, Erica Osorio, as soon as possible by phone 503-585-7012 x254.
What if the number of students changes?2020-03-21T14:01:33-07:00
    • Changes of 3 more or 3 less are expected as routine
    • Please notify our Education & Volunteer Coordinator, Erica Osorio, as soon as possible by phone 503-585-7012 x254 for any other changes
Do you charge for teachers and chaperones?2020-03-21T14:04:23-07:00
    • We require one adult chaperone for every five students
    • These can be teachers, parents, volunteers or other staff
    • Any adults over this one adult to five student ratio will be charged the student rate
    What are your minimum and maximum numbers for scheduling?2015-07-27T08:13:17-07:00
      • All groups have a minimum of 10 people
      • Mill tours have a maximum of 75 people
      • House tour have a maximum of 45 people
      • Mill tours and one activity have a maximum of 60 people
      • House tours and one activity have a maximum of 60 people
    What time can we start?2015-07-27T08:12:34-07:00
      • We open at 10:00 Monday through Saturday
      • When scheduling your times, please allow time for unloading buses, restroom breaks and dividing students into groups
    How do I register?2015-07-27T08:13:25-07:00
    • Please complete an information request form online, or call our Education Department at 503-585-7012, Monday through Friday from 9:00-4:00
    • A confirmed reservation and deposit MUST be in place at least two weeks before your visit